In the most recent AIM magazine, more notable people were quoting the millions lost to poor change management practices. $100 million annually was the number mentioned by Martin North, Industry Director at Fujitsu.
No surprise right? Haven’t we been reading about these numbers for years now? We keep getting feedback that we are “crap” at managing [...]

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Most of the organisations I work with are big into professional and formal communication. Don’t get me wrong, I’m not suggesting adopting twitter abbreviations or saying “Gday mate” at the end of the email. There is a middle ground

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The latest McKinsey online quarterly summarises results of their research and experience into what successful, large scale transformations have in common:
“setting clear aspirational targets,  creating a clear structure, maintaining energy and involvement throughout the organization, and exercising strong leadership.”
The theme of  building capabilities, particularly leadership capabilities,  came out as a strong driver of success. The success [...]

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How many times do we expect our people to understand or be across a change because they were sent the details in an explanatory email.
Sure – email is a convenient form of communication. Its fast, we can reach a lot of people,  and we can attach content like there’s no tomorrow. And once we hit the [...]

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As business professionals, we spend lots of our time interacting with all sorts of people – clients, suppliers, consultants etc. Our interactions can be in person, on the telephone, by email or even these days, by sms.
If you do some reading on the subject, you’ll quickly find the predominant school of thought is that all [...]

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