I found this book an excellent read, both in terms of the content – which was highly valuable – and readability. Sometimes change books can be on the academic side, but not this one.

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The worldwide airline crisis resulting from the volcano has the airlines reaching for their crisis management plans. As we speak, it is estimated the industry is losing $218 million per day. Yikes.
What we  can learn from the airlines as they try to adapt their daily operations to an unforeseeable, significant event, is the value of [...]

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